First Visit

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Karen Guinn


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What To Expect

Upon your arrival at The Smile Agency, please notify our receptionist, and she will help you sign in. We can’t wait to welcome you to our office.

After  a few minutes of processing paperwork, you will be called into our photo room for digital photos of your face and of your teeth.

Dr. Guinn will conduct a thorough clinical orthodontic examination based on the photos and current smile. She will then explain all aspects of the proposed treatment, and more than one treatment option.

The purpose of the initial examination is to answer:

  • What sort of problem is present, if any?
  • When is the proper time to begin treatment?
  • What type of treatment is indicated?
  • How long will treatment take?
  • How much will the treatment cost?

What’s Next?

If orthodontic treatment is indicated at this time, and the patient is ready, an appointment to begin treatment will be scheduled. It is known as a B-D-1 appointment, along with Beginning Records.

What is the cost of the treatment?

The cost of treatment depends upon the severity of the patient’s problem. The treatment coordinator will discuss fees and payment options, during the initial exam, if treatment is required. We have different payment plans to suit your budget and accept assignment from most insurance plans. We work hard to make orthodontics affordable.

What does my investment include?

Your investment includes:

  • Orthodontic records, which consists of x-rays, study models and a personalized growth study workup to determine your treatment objectives.
  • Active treatment fee for both early treatment options and complete comprehensive treatment with braces or Invisalign includes all emergency and office visits, as well as procedures performed in the office. For more frequently asked questions about braces, visit our Braces FAQ
  • Appliances are durable and should last through the entire treatment period if the patient follows instructions. If appliances require replacement due to loss, breakage, misuse or failure to eliminate foods that cause damage, we reserve the right to charge an additional replacement fee.
  • One set of final retainers for our comprehensive (Phase II) patients is provided upon completion of treatment. There is a replacement fee for each additional retainer that is lost or broken.

What doesn’t my investment include?

  • Work performed at other dental offices outside our orthodontic practice.
  • If an accident or injury occurs during treatment which results in TMJ (Temporo-Mandibular-Joint) complications, additional orthodontics, orthognathic surgery, etc, a fee adjustment may be required to complete treatment under these unusual circumstances.

Assignment of Benefits

We gladly accept most insurance plans. Often times, the family’s out-of-pocket expense is substantially lower. As a courtesy we will process all insurance claims on your behalf. Should there be any change in your policy prior to full payment of the insurance benefit, please contact our office immediately so adjustments may be made to your contract. For more information, call our office today in Pasadena (626) 578-1687 or West Covina (626) 856-1956

Office Hours

It is our goal to see you, on time, for your appointment. Time is scheduled to complete the necessary procedure, give information about the treatment and answer any questions you may have. In order for us to maintain a schedule that runs in a timely manner, we request that patients arrive on time to avoid delays, as the day progresses. Your cooperation and consideration with appointments is greatly appreciated by our office and the patients that are seen after your appointment.